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Canada Franchise Development | Who We Are

Our Franchisees

Right at Home's business is based on our franchisees. Their success is our success. That's why we have a philosophy of "Franchisees First." We do whatever is possible to build and improve our franchisees' businesses. But don't take it from us. Learn for yourself what our franchisees have to say about our philosophies and practices.

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Hear What Others Franchisees Are Saying

"“We get great support through the head office. From the formal training to our casual questions, which are always answered, the Right at Home head office staff is always happy to help and work with us to get us what we need. In addition, the feeling of the system is that of a larger team or family. Head office is passionate and outstanding at fostering the team feeling through events and ongoing webinars. We can discuss together. This lends to the feeling that as a Franchisee, we have a voice within the organization.”"

Laura Greenway-Balnar, Right at Home Guelph

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"“After researching many of the Home Care opportunities in the industry I found that Right at Home Canada offered the most complete and comprehensive program in the market. I personally like their creative and innovative approach. They are constantly looking for new ideas, new concepts and adapting to the always evolving market place. They listen to the Franchisees and the culture is very collaborative.”"

Tim Hunt, Right at Home London

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"“You look back and you say I wouldn't trade this for anything right now.”"

Allison Aidinovich, Right at Home Franchisee

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""What words would I use to describe my life as a Right at Home franchisee? Challenging and fulfilling.”"

Eric Hicks, Right at Home Franchisee

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"“It feels like family. It's that comfortable. I would say at this point, where we are, life is good.”"

Jacque Herdzina, Right at Home Franchisee

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""The system Right at Home has developed really does work. The best thing about Right at Home is the integrity.”"

Kirsten Pahde, Right at Home Franchisee

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""There are a lot of organizations out there. This one’s outstanding, excellent. We could tell right away that the (franchise) agreement was written for the franchisee to be successful. Every other agreement that we had looked at you could tell it was for the franchisor to be successful.”"

Mark & Jeannie Locy, Right at Home Franchisee

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"“I wanted to make a difference in helping the community get the best for their loved ones, and to bring peace of mind to clients and families. Right at Home embraces the values of caregiving with a passion. Our company culture of compassion, commitment, integrity, trust and respect, to name a few, is frontline to loved ones, families and staff. Right at Home is consistently looking for innovative services to offer to the community, along with a strong focus on ensuring delivery of Super Service.”"

Meena Karunaker, Right at Home Brampton

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"“We were attracted to the industry because of a need we saw in our community. There is a large and growing senior population, many of whom need help. It makes us feel great to know that we are needed and appreciated.”"

Nancy Esson, Right at Home Georgian-Triangle

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"“I purchased my Right at Home franchise when I was 31. At 40 years old, I consider myself one of the luckiest men in the world.”"

Paul Blom, Right at Home Franchisee

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"“They’re very professional. They’re very experienced and seasoned, and very easy to relate to. I never felt like I asked a dumb question. They truly want to see people succeed and reach their goals.”"

Tami and Lance Brangham, Right at Home Franchisee

A caregiver smiles at his client, who laughs while telling a story.

Our Promises to Franchisees

We promise to make a difference in your business. We do this by supporting you through proven systems, invaluable resources and decades worth of experience in several areas:

Initial Training

Right at Home provides the industry’s most comprehensive training programme in two dynamic phases.

Phase One consists of two full weeks at our head office. During this time, you’ll learn about the administrative and operational sides of the business. You’ll also learn about successful sales and marketing techniques. And you’ll receive detailed computer software instruction on our communication and invoicing systems.

Phase Two takes place at your place of business after you open, when we provide on-site guidance to help you establish successful daily routines to help grow and maintain your company.

A line-art icon of a house with a heart inside.

Ongoing Support

At every stage of your business development, you’ll have access to a team of experienced specialists that can help guide you through any situation.

RightStart Program

In the early stages of your business, you’ll be included in our RightStart Program. You’ll have a single support person assigned to you who is dedicated to answering all of your initial questions as a new franchisee.

Strategic Support

After leaving the RightStart Program, we provide ongoing support. You’ll always receive personal strategic support that’s scaled to your individual needs and business size.

Accounting Support

Because the day-to-day management of finances is so critical, we will assist you with payroll, taxes and our online business management tools.

A line-art icon of multiple people in a group.

Staff Development

It takes a special kind of person to deliver the care we demand for our clients, so we provide:

Recruitment and selection systems that help you hire friendly, trustworthy caregivers.

Comprehensive Induction Training programme, which is continuous and covers caregiver training in areas such as Food Hygiene, Health and Safety, Moving and Handling and First Aid.

Ongoing Training

Right at Home provides numerous opportunities every year for our franchisees to receive additional training in running their businesses. These come at numerous times throughout the year and in several forms:

Local Market Meetings

Annual Strategic Planning Meetings

Periodic Conference Calls

Right at Home gives out quite a few awards to outstanding franchisees, including:

Continued Performance Awards

These awards were created to recognize offices that have achieved certain revenue benchmarks.

System Improvement Award

This award recognizes the franchisee who has contributed an idea, concept, or creation that has made the largest impact throughout the franchise system.