Frequently Asked Questions

Right at Home was founded in Omaha, Nebraska in 1995. It is one of the largest providers of exceptional, in-home supportive care services, globally, with over 700 Care Offices around the world. Right at Home Canada has been open for more than 10 years. Our local, highly personalized, grass-roots approach comes from our local offices; wonderful care staff and Care Planners who live and work locally in your Community. We offer a full continuum of care from non-medical to medical and anything in between.

Our services can be covered by a variety of sources including: Insurances (health benefits, health spending accounts, accident, long term care); family/joint family funds; trusts and estates; real estate equity. All of our professional care services are also eligible for the Health Care Tax Credit. If you would like more information on all the funding options in your province, please read our free Ways to Pay Guide.

We fill the gap between what government care and family can provide, and what our client family needs or wants for a loved one.

No. We are here to provide as much or as little support as needed. Typically, we require a minimum per visit, but no contracted number of hours per week, or duration of service. We are on your schedule.

Yes, we can provide anything from short-duration to 24-hour care, and anything in between.

Right at Home provides numerous home care services across the country to families just like yours. A full list of services is available here. To see how we might be able to help your family specifically, take our Care Assessment. To see how we help families just like yours, read our Care Profiles or read our in-home care customer testimonials.

Your Right at Home family can be found in many areas of Alberta, British Columbia, New Brunswick, Nova Scotia, Ontario and Manitoba. You can find a full list of areas we serve here.

Yes. Every caregiver is a Right at Home employee. To help ensure the safety and well being of our clients, we perform a criminal history background clearance and then cover each caregiver with general liability and workers' compensation insurance.

Yes. We encourage your involvement in the decision-making process. And with our proprietary screening and selection system, you can rest assured that we do our best to take the guesswork out of matching the right caregiver to you and your family. However, you must be satisfied. We always try to accommodate any requests you may have for a change in caregivers (as allowed by law).

Our goal is to establish a long-term caregiving relationship with your loved one. Should your family want to request another caregiver for any reason, we'll search for a match until your family is happy. We understand that a strong rapport and trust with a caregiver is vital to a successful home care experience.

If your loved one receives care for many hours in a day or at different times of the day throughout the week, it may be necessary to schedule more than one caregiver in a given week. If your family requires multiple caregivers, our goal is the same: we want you to be satisfied and happy. We'll do what it takes to make sure we achieve that goal.

Some Right at Home locations can administer medications. Check with your local Right at Home office on the services they can provide to your loved one. Regardless of whether a local office can administer medicine, they can always assist in reminding individuals to take their medications. In fact, medication reminders are one of our most requested services. We can also report any side effects and assist with pre-measured medication packages.

We can provide service wherever home is at that moment, and/or move with our client as needed.

Call us anytime and your Care Planner will be there to help. The more time we have to hand-select the best Care Team, the better. However, we can often put service in place in a very short time frame. Call us. We are happy to discuss your specific circumstance

No. You don't need pre-authorization, pre-qualification, certification or even a prescription for Right at Home's services. You choose the services you want, when to start those services and how often those services are used.

If you request assistance with billing a private insurance policy (such as long-term care insurance) for our services, we're happy to help with the entire "benefits coordination" process. This includes providing any documentation you need for reimbursement by an insurance carrier.

Every family we serve receives a Custom Care Plan specific to their needs and budget. Several factors help determine the exact cost:

• Number of hours of care per week
• Level of home care services received (non-medical, skilled nursing, etc.)
• Area of the country where services are provided
• Our home care services are typically billed on an hourly basis. This makes it easy to make a Custom Care Plan for you. To discuss the exact rates for the services you may need, contact our office. We’ll set up an in-home consultation to begin discussing a Custom Care Plan and the rates for each service on your plan.

We always provide a written rate sheet prior to initiating care services. Rates will never be increased without at least thirty days notice.

Our services can be covered by a variety of sources including: Insurances (health benefits, health spending accounts, accident, long term care); family/joint family funds; trusts and estates; real estate equity. All of our professional care services are also eligible for the Health Care Tax Credit. If you would like more information on all the funding options in your province, please read our free Ways to Pay Guide.

No. You (or an authorized representative) are only invoiced after the completion of care services. Usually, this happens weekly. You never have to pay Caregivers directly. And you'll never be asked to pay an additional fee to any employee.

We adhere to all applicable federal and state guidelines related to privacy of personal and healthcare information. This starts once we have a formal services agreement, before a caregiver even comes to your family member's home. The written service agreement stipulates the exact restrictions on the use of your information, which clarifies that even unauthorized individuals will not be given access to information without a client's – or legally authorized representative's – formal consent.

Your information is never sold to a third party under any circumstances. In fact, only the office personnel and caregivers who are directly involved in your services will have access to information related to the care of your loved one.

Give us a call. We'll arrange a time to visit you, your family and/or any authorized representative to fully discuss your particular home care situation and how Right at Home might help.

Together, we'll go over the care your family needs and the care we provide. We'll answer all of your questions regarding in-home care services and costs. Then, we'll begin putting together your Custom Care Plan and matching your loved one with the right caregiver. Usually, care can begin within a matter of a few days.